Privacy Policy
Privacy Policy – Medi Snap
Effective Date: 18 May 2026
Medi Snap ("we," "our," or "us") is committed to protecting the privacy and security of users' information. This Privacy Policy explains how Medi Snap collects, uses, stores, protects, and shares information when you use our mobile application and related services.
By using Medi Snap, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Medi Snap may collect the following types of information:
a) Personal Information
- •Name
- •Email address
- •Phone number
- •User login credentials
- •Institution or organization details
b) Medical and Patient Data
- •Patient images/photos
- •Medical case-related information
- •Reports and notes uploaded by authorized users
- •Clinical documentation
c) Device & Technical Information
- •Device type and model
- •Operating system version
- •App version
- •IP address
- •Crash logs and diagnostics
- •Usage analytics
2. How We Use Information
We use collected information for the following purposes:
- •To provide and maintain app functionality
- •To manage medical records and educational workflows
- •To improve app performance and user experience
- •To provide customer support
- •To ensure system security and prevent unauthorized access
- •To comply with legal and regulatory requirements
- •To troubleshoot technical issues
3. Data Sharing and Disclosure
We do not sell users' personal data.
We may share information only in the following situations:
- •With authorized institutions or organizations using Medi Snap
- •With trusted third-party service providers who assist in app operations
- •When required by law, regulation, or legal process
- •To protect rights, safety, and security of users or systems
All third-party service providers are required to maintain confidentiality and security of data.
4. Data Security
We implement reasonable technical and organizational security measures to protect user information against unauthorized access, misuse, alteration, disclosure, or destruction.
However, no electronic storage or internet transmission method is completely secure, and we cannot guarantee absolute security.
5. Data Retention and Deletion Policy
Medi Snap retains user data only for as long as necessary to provide services, fulfill institutional requirements, comply with legal obligations, resolve disputes, and enforce agreements.
- •Account-related information may be retained while the account remains active.
- •Medical or educational records may be retained based on institutional and operational requirements.
- •Technical logs and backup data may be temporarily retained for security, system recovery, and fraud prevention purposes.
- •Users may request deletion of their personal information or account by contacting us at the email provided below.
- •Upon receiving a verified deletion request, we will delete or anonymize applicable personal data within a reasonable timeframe unless retention is required by law or compliance obligations.
6. User Rights
Depending on applicable laws and organizational policies, users may have the right to:
- •Access their personal data
- •Request correction of inaccurate information
- •Request deletion of personal data
- •Withdraw consent where applicable
Requests can be made using the contact details below.
7. Third-Party Services
Medi Snap may use third-party tools or services for:
- •Analytics
- •Cloud hosting
- •Crash reporting
- •Authentication
- •Notification services
These third-party providers may collect and process information according to their own privacy policies.
8. Children's Privacy
Medi Snap is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that information from a child has been collected unintentionally, we will take appropriate steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised effective date.
Users are encouraged to review this Privacy Policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please contact: